The following Booking Conditions, together with all information relating to your chosen holiday contained on this website or in our relevant brochure, form the basis of your contract with Beautiful Wales Limited. Our registered address is Ceilwart Ganol Farm, Llanaber, Barmouth LL42 1YS. Please read them carefully as they set out our respective rights and obligations. By asking us to confirm your booking, we are entitled to assume that you have had the opportunity to read and have read these booking conditions and agree to them.
1. Making your booking
Bookings will be accepted from private family groups and friends only. The party leader must be at least 18 years old. The party leader is responsible for making all payments due, as referred to below. Once we have received your booking and the appropriate payment(s), we will, subject to availability, confirm your holiday by sending a Finalised Booking Confirmation to the party leader. Everyone going on holiday must check all documents (including the Booking Confirmation) carefully. Contact us immediately if any information which appears on any document appears to be incorrect or incomplete as it may not be possible to make changes later.
It is a legal requirement to take all guests names and a brief description, i.e. sex and age. This is only to provide to the emergency services should you go missing, so that they know who to look for. We do not use this information in any other way.
In order to confirm your chosen holiday, usually a deposit of £100, or full payment if your booking is received within eight weeks of the holiday start date, must be paid at the time of booking.
The balance of the holiday price must be received by us not less than 8 weeks prior to the holiday start date. If we do not receive all payments due (including payment for any extras or surcharge where applicable) in full and on time, we will send you a written reminder. If you do not pay all payments due in full within 7 days of receiving this reminder, we reserve the right to treat your booking as cancelled by you.
We advise that you arrange adequate travel insurance, as we do not give refunds, except where a fault is caused by us.
4. Your contract
A binding contract between us comes into existence when we despatch your Booking Confirmation to the party leader. The law in Wales will apply to this contract and to any dispute, claim or other matter of any description which arises between us.
5. The cost of your holiday
We reserve the right to make changes to and correct errors in advertised prices at any time before your holiday is confirmed. If there are any changes to the published prices, these will be confirmed at the time of booking. We will advise you of any error of which we are aware and of the then applicable price at the time of booking.
6. Changes by you
Should you wish to make any changes to your confirmed holiday, you must notify us in writing as soon as possible. Whilst we will endeavour to assist, we cannot guarantee we will be able to meet any such requests. Where we can accept a change, an amendment fee of £25 will be payable together with any costs or charges incurred by us and/or incurred or imposed by any of our suppliers. A change of holiday dates will normally be treated as a cancellation of the original booking and rebooking.
If any member(s) of your party is/are prevented from travelling, the person(s) concerned may transfer their place to someone else (introduced by you) providing the following requirements are complied with. We must be notified of the transfer(s) in writing (giving full details of the original and substitute party member(s) name(s)) .
7. Cancellation by you
Should you or any member of your party need to cancel your chosen holiday once it has been confirmed, the party leader must immediately advise us.
8. Changes and cancellation by us
Occasionally we have to make changes to and correct errors in brochure, website and other details both before and after bookings have been confirmed and cancel confirmed bookings. Whilst we always endeavour to avoid changes and cancellations, we must reserve the right to do so. If we have to make a significant change or cancel, we will tell you as soon as possible. You will have the following options:
(a) accept the changed arrangements
(b) purchase an alternative holiday from us, of a similar standard to that originally booked if available. We will offer you at least one alternative holiday of equivalent or higher standard for which you will not be asked to pay any more than the price of the original holiday. If this holiday is in fact cheaper than the original one, we will refund the price difference. If you do not wish to accept the holiday we specifically offer you, you may choose any of our other then available holidays. You must pay the applicable price of any such holiday. This will mean your paying more if it is more expensive or receiving a refund if it is cheaper.
(c) cancel or accept the cancellation in which case you will receive a full and quick refund of all monies you have paid to us.
Please note, the above options are not available where any change made is a minor one.
9. Force majeure
Except where otherwise expressly stated in these booking conditions, we regret we cannot accept liability or pay any compensation where the performance or prompt performance of our contractual obligations is prevented or affected by, or you otherwise suffer any damage, loss or expense of any nature as a result of, “force majeure”. In these Booking Conditions, “force majeure” means any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riot, civil strife, terrorist activity (actual or threatened), industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside our control.
10. Our liability to you
We promise to make sure that the holiday arrangements we have agreed to make, perform or provide as applicable as part of our contract with you are made, performed or provided with reasonable skill and care. We cannot accept responsibility for any services which do not form part of our contract. This includes, for example, any additional services or facilities which any other supplier agrees to provide for you where the services or facilities are not advertised by us and we have not agreed to arrange them as part of our contract. In addition, regardless of any wording used by us on our website, in any of our brochures or elsewhere, we only promise to use reasonable skill and care as set out above and we do not have any greater or different liability to you.
Please note, we cannot accept any liability for any damage, loss, expense or other sum(s) of any description (1) which on the basis of the information given to us by you concerning your booking prior to our accepting it, we could not have foreseen you would suffer or incur if we breached our contract with you or (2) which did not result from any breach of contract or other fault by ourselves or our employees or, where we are responsible for them, our suppliers. Additionally we cannot accept liability for any business losses.
11. Complaints and problems
In the unlikely event that you have any reason to complain or experience any problems with your holiday, you must immediately inform us and allow us to try and rememdy the problem. If the complaint or problem is not resolved to your satisfaction, you must write to us within 7 days of the end date of your holiday giving your booking reference and full details of your complaint.
We expect all visitors to have consideration for other people. If in our reasonable opinion or in the reasonable opinion of any other person on site, you or any member of your party behaves in such a way as to cause or be likely to cause danger, upset or distress to any third party, animal or damage to property, we are entitled, without prior notice, to terminate the holiday of the person(s) concerned. In this situation, the person(s) concerned will be required to leave the accommodation or other service. We will have no further responsibility toward such person(s) including any return travel arrangements. No refunds will be made and we will not pay any expenses or costs incurred as a result of the termination.
Entertaining additional guests is not permitted.
Please leave the property in the same state that you found it, ready for the next visitor.
Dogs are welcome on the understanding that they are kept under control and not cause a nuisance to anyone else or any other animal. Dogs are not permitted on furnitue or bedding. It is not permitted to leave dogs unattended in the holidy cottages at any time and we loan dog crates if this is absolutely necessary. Almost all local establishments welcome dogs.
Infants sleeping in a cot are welcome. We provide a travel cot and highchair, bu you will need to bring your own bedding due to Cot Death/Health and Safety rules.
Bookings are accepted on the understanding that all persons travelling are normally in good health and able to fulfil the physical demands of the chosen holiday. Please do not take unnecessary risks while undertaking activities while on holiday. In the interests of safety, you must follow the guidance in our notes, as well as that provided by anybody on our behalf; comply with any local codes of conduct, follow the Country Code, follow instructions of the beach flags and act sensibly and prudently at all times.
When you book with us, you accept responsibility for any damage, additional cleaning or loss caused by you or any member of your party. Full payment for any such damage or loss (including lost keys) must be paid direct at the time to us prior to departure. If you fail to do so, you will be sent an invoice for the cost of damage, cleaning or loss plus a £25 fixed fee. If the invoice remains unpaid 28 days later, it will be sold to a factoring agent who will contact you directly with their repayment options.
Visitors are strictly not allowed on site for legal, security and insurance reasons. If you wish to meet friends while on holiday, please arrange to do this in a public location. If you bring people onto our property who are not named on your booking form, you will be asked to leave with immediate effect. There are no exceptions to this rule.
17. Brochure, website accuracy and advertising material accuracy
The information contained in our brochure, on our website and in our other advertising material is believed correct to the best of our knowledge at the time of printing or publication. However, errors may occasionally occur and information may subsequently change. You must therefore ensure you check all details of your chosen holiday (including the price) with us at the time of booking.
18. Patient/Client/Service User bookings
Beautiful Wales Limited aims to supply quality relaxing holidays for private families and friends. We are a small business and cannot take the significant cost of repairs and renewals involved with bookings by care services.
If the rental of one of the properties is for the purpose of patient/client/service user holiday, respite, assessment, experience, or any other social/care situation, both cottages must be booked and a further deposit will be required to cover potential damage and potential loss of earnings caused by waiting for replacement items/repairs to be carried out, to be paid with the final balance.
The additional deposit paid will be repaid after the stay, minus any deductions, as soon as final costs are ascertained. Please contact us for further details.
Please notify us in writing at the time of Booking if this clause applies to your booking as failure to do so will cause the booking to be cancelled without refund, either before or during your stay.